FAQ - Frequently Asked Questions & Answers thereof

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I am using your client with my server, and it shows Error XXX. Why?

It is very difficult to answer this without the following information:

What type of server are you using (service provider, product name)?
What settings did you use in the client (sync mode, database path, options)?
When did you get the error message (immediately, after some time) and what status messages did you see displayed before the error?
Which version (STD or PRO, Version number as shown in the About... dialog) of the client did you use and on what platform (Windows Mobile 2002/2003/5/6/6.x with or without touchscreen, PalmOS 4.x/5.x, iPhoneOS 2.x/3.x)
What device (model name) are you using?

In addition, solving SyncML problems without having access to the server is often not possible. So if you have a means to contact the people who operate the SyncML service, please ask them first - in case they think the problem is at our side, they can of course contact us directly to resolve the issue.

For a general explanation of error codes, please refer to the manual contained in the download packages for the software itself (or separate download for the iPhone)

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